Last updated: [publish date]
These terms govern every order placed on this store. By placing an order you accept them in full.
1. About us
ORUVA is operated by [Legal company name, e.g. ORUVA S.L.], registered at [registered business address], VAT/company ID [VAT / company registration number]. Contact us via our contact page.
2. Products & pricing
Prices are shown in EUR and include VAT where applicable. We reserve the right to correct pricing errors before an order is confirmed. Product photos are illustrative; actual colour may vary slightly due to display settings.
3. Orders
Placing an order is an offer to buy; a contract is formed once we send an order confirmation email. We may decline or cancel an order (for example in case of stock issues, suspected fraud, or a pricing error), in which case any payment taken is refunded in full.
4. Payment
Payment is taken at checkout through our payment providers. Card and payment details are processed securely and are never stored on our servers.
5. Delivery
See our shipping policy for zones, timelines and costs. Risk in the goods passes to you on delivery.
6. Right of withdrawal (EU consumers)
If you are a consumer ordering from the EU, you have a statutory 14-day right of withdrawal from the day you (or someone you nominate) receives the goods, with no need to give a reason. See our refund policy for how to exercise it and how refunds are processed.
7. Legal guarantee of conformity
As an EU consumer you benefit from the statutory 2-year legal guarantee against goods that are faulty or not as described, in addition to (not instead of) the return window above. Contact us with your order number and a description of the issue and we will repair, replace or refund as required by law.
8. Limitation of liability
Nothing in these terms excludes or limits liability for death, personal injury, or fraud. Otherwise, our liability for any order is limited to the price paid for that order, except where a higher limit is required by applicable consumer law.
9. Intellectual property
All site content — text, images, logos and design — belongs to ORUVA or its licensors and may not be reused without permission.
10. Governing law
These terms are governed by [governing law, e.g. Spanish law], without prejudice to any mandatory consumer-protection rules of your country of residence. Disputes are subject to the courts of [jurisdiction], or your local courts where required by consumer law.
11. Changes
We may update these terms from time to time; the version in force is the one published at the time of your order.